According to a Robert Wood Johnson Foundation study, medical-surgical nurses spend 21% of their time—or 86 minutes per 10-hour shift—on communication activities related to coordinating care.
Because PerfectServe eliminates the waste inherent in physician-contact processes, nurses report that they spend less time in communication activities coordinating care with physicians, which gives them more time at the bedside.
PerfectServe nursing benefits
- Makes it easy for nurses to connect with the right physician, at the right time, in the right way.
- Eliminates the need to keep track of physician on-call schedules and maintain lists of phone numbers and contact devices.
- Eliminates the need to interpret complex and often incomplete physician contact preferences and instructions.
- Eliminates the need to rely on human memory to know how physicians want to be reached.
- Eliminates handoffs to third-party answering services, switchboards and front office staff.
Real world results
Independent research by the University of Colorado proves that PerfectServe reduces clinical communication cycle-times because it eliminates steps, decision points and communication handoffs.
The study concluded:
- PerfectServe introduces a superior physician-contact process. In fact, subsequent calls to physicians occurred 81% less frequently in the PerfectServe hospital than a comparison facility.
- PerfectServe reduces clinical communication cycle times. Nurses contacting physicians in the PerfectServe hospital completed 10 times more contacts within two minutes that a comparison facility.
- PerfectServe increases staff productivity and resource efficiency. Data gathered from PerfectServe systems indicate the PerfectServe hospital makes over 130,000 calls to physicians annually. Because the PerfectServe process eliminates steps, decision points and handoffs, the hospital estimates that more than 12,000 hours of waste have been recovered for direct patient care.